Frequently Asked Questions

Add any items you want to your cart, then head to checkout. You'll enter your shipping address and payment details, confirm the order, and get a confirmation email immediately.

Reach out to Contact@RelaySaci.Shop right away. If your order hasn't left our warehouse yet, we can update or cancel it for you. If it's already shipped, our 30-day return policy covers you.

No account needed — guest checkout is available to everyone. Creating an account does make it easier to track orders and speeds up future checkouts.

Free shipping on every order (Standard 5–8 business days) and free 3–5 day shipping on U.S. orders of $70 and up. You'll always see the exact amount before you confirm at checkout — no surprises.

We process orders within 1–3 business days. After that, delivery takes 1–8 business days (depending on the shipping option) within the United States and 5–8 business days for international destinations. Full details are in our Shipping Policy.

A tracking number is emailed to you as soon as your order ships. Allow up to 48 hours for tracking activity to appear in the system.

Unused items in original packaging can be returned within 30 days of delivery. Read the full details in our Return Policy.

Once your return is approved, the refund goes back to your original payment method within 5–10 business days.

Email Contact@RelaySaci.Shop with photos within 48 hours of delivery. We'll arrange a free replacement or a full refund — whichever you prefer.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

Every transaction is SSL-encrypted and handled by PCI-DSS certified payment processors. We never store your card details on our end.